At NextGen Auctions & Marketplace, we are committed to
providing exceptional customer support to ensure a seamless and enjoyable
experience for all our users. Our support policy outlines the various services
and resources available to assist you with any questions or issues you may
encounter.
Support Channels
Email Support: Reach out to our support team at admin@nextgenauctions.com.au for assistance with any inquiries or issues.
We aim to respond to all emails within 24 hours.
Contact Us: Follow
the “contact Us” page and fill in the details of your enquiry, we aim to
respond to all emails within 24 hours
Knowledge Base
Our online “News” page is available 24/7 and contains a
wealth of information, including FAQs, user guides, and troubleshooting tips.
Account Management
Users can manage their accounts, including subscription
services, through the "My Account" section.
Issue Resolution
Our support team is dedicated to resolving any issues you
may face. If your problem requires further investigation, we will keep you
informed of the progress and provide regular updates.
Feedback and Improvement
We value your feedback and are constantly striving to
improve our services. Please share your suggestions and experiences at admin@nextgenauctions.com.au
Escalation Process
If you are not satisfied with the resolution provided by our
initial support representative, you may request to escalate the issue. Our
escalation team will review and address your concern promptly.
At NextGen Auctions & Marketplace, your satisfaction is
our top priority. We are here to support you every step of the way and ensure
you have the best possible experience with our platform.
For further assistance, please contact us through any of the
support channels mentioned above.