NextGen Auctions & Marketplace Privacy Statement

This Privacy Statement describes the privacy practices of NextGen Auctions & Marketplace and its affiliates with respect to the collection, use, and disclosure of personal information, including information collected at auctions, through our website www.nextgenauctions.com.au, and through any associated mobile apps, social media and alike.

 

Please read this Privacy Statement carefully as it affects your rights. By engaging with our services, you are consenting to the processing, international transfer, and disclosure of your personal information in accordance with this Privacy Statement.

 

References in this Privacy Statement to "we" or "us" refer to NextGen Auctions & Marketplace and any of our respective service providers.

 

In this Privacy Statement, "personal information" means any information about an identifiable individual, excluding any information that has been anonymized or that is excluded from the definition of "personal information" under applicable laws.

 

This statement will inform you of:

·         What personal information NextGen Auctions & Marketplace collects

·         How the information is used

·         With whom the information may be shared or disclosed

·         What choices are available to you regarding the collection, use, and distribution of personal information

·         The kind of security procedures that are in place to protect against the loss, misuse, or alteration of personal information under our control.

·         How you can correct any inaccuracies in your personal information

 

Upon registration with NextGen Auctions & Marketplace, you permit us to use and disclose your personal information according to this Privacy Statement.

 

What personal information is collected?

NextGen Auctions & Marketplace collects personal information from individuals through various means, including our website, consignment agreements, and the bidder registration process. For security purposes, NextGen Auctions & Marketplace may also utilize audio/video or other surveillance methods to monitor its premises. Surveillance footage may be used to resolve disputes.

 

You provide your consent to the collection, use, retention, and disclosure of your personal information in accordance with this Privacy Statement when you visit the NextGen Auctions & Marketplace website that links to this Privacy Statement, complete a bidder registration process, activate an online account, enter into a consignment agreement, request marketing communications, or otherwise interact with us after reviewing this Privacy Statement. We also obtain your express or implied consent to the collection, use, retention, and disclosure of your personal information when you provide it to us for purposes that are disclosed to you at the time of collection. We may seek your consent to additional purposes through supplementary notices or requests.

 

If you wish to withdraw consent to the collection, use, or disclosure of your personal information, you may contact our admin team at admin@nextgenauctions.com.au for further information.

 

How we collect your personal information

NextGen Auctions & Marketplace ensures that your personal information is collected only through lawful and fair means. We will collect information that is provided directly by you.

 

We collect your personal information through our online registration process. These details will need to be completed prior to entering any bids on items or purchasing any items from NextGen Auctions & Marketplace. When submitting personal information, we advise that you provide only your own personal details.

 

NextGen Auctions & Marketplace Privacy Statement - Use and Disclosure of Personal Information

 

The purpose for which we collect, hold, use, and disclose your personal information

By providing NextGen Auctions & Marketplace with your personal information and agreeing to this Privacy Statement, you are giving your consent for us to process your personal information for the purposes of providing our services and for any other purposes to which you have expressly agreed.

 

The personal information we collect about you will not be used for any purposes other than those mentioned in this Privacy Statement, and as such, your personal information will only be processed by authorized staff members.

 

How we use the personal information that is collected

NextGen Auctions & Marketplace uses the information collected from individuals to provide products or services, to respond to requests for information about our products and services, to protect our rights and the rights of others, and for additional purposes that may be identified at or before the time the information is collected. The information gathered will be used for general corporate marketing purposes and for understanding the secondary equipment market, thereby enabling us to refine and improve our service and better meet our customers' needs. We may send registered users updates about our site and services, and information regarding new or improved services and upcoming events that may be of interest to them. We may communicate with a registered user to provide services or with respect to their account via email or phone.

 

We use information collected from bidders to detect, prevent or take other actions regarding suspected illegal activities, suspected fraud, or violations of our terms and conditions, policies, or agreements.

 

We also use information collected to deliver relevant content and advertising by: (i) generating and analysing reports and data about your transaction history, patterns of usage of our website, or after combining your information with information relating to your use of services provided by NextGen Auctions & Marketplace; (ii) personalizing our online services based on your preferences and usage; and (iii) working with unaffiliated third-party service providers who help deliver ads relating to products and services you've purchased or that are offered by NextGen Auctions & Marketplace, which we believe are consistent with your interests.

 

In some instances, we use third-party companies to help us provide our products and services to you, such as a courier company for deliveries or an email delivery service for sending out our emails or e-newsletters. In those cases, we need to share your information with them, under the requirement that those companies use the information only to deliver our product or service and that they keep it confidential.

 

Occasional surveys may be conducted on our website or feedback solicited from you. Survey information will be used to help us monitor and improve our site and services. You agree to allow NextGen Auctions & Marketplace to use your remarks, suggestions, writings, or comments from surveys or other feedback without further consent and without compensation, though we will not identify you as the source of the comments by name or email address without your permission.

 

Information Sharing and Disclosure

Third Parties

We may use third parties to perform functions in connection with our services (for example, using analytics services for website usage data). We may transfer limited non-sensitive information about you to their platforms to utilize their services. If we partner with another party to provide specific services, and you sign up for these services, we will share the necessary information for the third party to provide these services. We may also disclose personal information to our legal, financial, and other professional advisors and lenders or insurers in connection with the operation of our business under confidentiality agreements.

 

De-identified Information

We may share aggregated demographic information or other de-identified information with our trusted third-party partners.

 

Business Changes

Should NextGen Auctions & Marketplace become engaged in a merger, acquisition, asset sale, joint venture, securities offering, bankruptcy, reorganization, liquidation, dissolution, or another such transaction, or if the ownership of all or substantially all of our business changes in any other way, we may need to share or transfer your information to a third or multiple parties in relation to this shift in operation.

 

Investigations and Compliance with Law

To the degree necessary or authorized by law, we may disclose information about you to third parties for the purposes of:

 

·         Complying with legal obligations, responding to court orders, subpoenas, warrants, or as part of any legal proceedings, or to cooperate with government or law enforcement officials or private parties, not excluding laws that may be outside of your country of residence.

·         Defending our rights, reputation, and property, or that of our users or the public;

·         Guarding against legal liability.

·         Asserting or protecting our legal rights to counter legal claims; or

·         Taking action concerning suspected illicit activities, suspected fraud, the rights, reputation, safety or property of NextGen Auctions & Marketplace, our users or the public, violations of our account terms and conditions, our policies, or as is otherwise necessary or allowed by law.

 

Security of personal information

We take very seriously our commitment to protect your personal information. To this end, we maintain a secure process to collect, transmit and store your personally identifiable information.

 

Your information is transmitted from your Web Browser to our Web server in a secure, encrypted format to ensure that your privacy is protected.

 

We urge you to keep your password in a safe place and not to divulge it to anyone. This will prevent any unauthorised access to your personal information. If you believe someone else may have access to your password, we advise you to change it immediately. Also remember to sign off your account and close your browser window when you have finished your visit. This ensures that others cannot access your account, especially if you are sharing a computer with someone else or using a computer in a public place.

 

NextGen Auctions & Marketplace may contain links to other sites that are not under our control. Those Websites have their own policies regarding privacy. For your own protection, you should review their policies upon visiting these other sites to make sure they meet your expectations of privacy.

 

NextGen Auctions & Marketplace will take such steps as is reasonable to protect your personal information:

 

·         From misuse, interference, and loss.

·         From unauthorised access, modification, or disclosure.

·         Accessing and correcting information held by NextGen Auctions & Marketplace.

 

You can review and update the information you provided at registration by contacting NextGen Auctions & Marketplace at admin@nextgenauctions.com.au. Regularly reviewing your personal information ensures that your details are current and stored accurately.

 

Integrity of Personal Information

 

NextGen Auctions & Marketplace is committed to taking all reasonable steps to ensure that the personal information we collect is accurate, up to date, and complete.

 

Removing Your Personal Information

 

You hold the right to request the removal of your personal information from our website.

 

We generally retain your personal information for as long as you remain a member. Once you are no longer a member, we will not keep personal data about you.

 

Online Account Creation and Bidding Registration

 

To access specific areas of www.nextgenauctions.com.au, participate in online sales events, or subscribe to electronic communications, you must first complete an account registration process and provide information including your name, email address, postal address, postcode, phone number, and country. Acceptance of our Terms and Conditions of Sale is a requirement if you choose to register for online bidding.

 

Cookies and Other Technologies

 

NextGen Auctions & Marketplace utilises cookies, which are small data files stored on your hard drive, to recognize your computer and improve your site experience. These cookies also help us in compiling anonymous statistics to better understand how users interact with the site, enabling us to enhance it.

 

When you interact with our website, we or our third-party service providers may use cookies, web beacons, and other technologies to collect information for tracking, analysis, and to provide a more efficient and personalized user experience, including tailored online advertising. This information may be linked with personal data we already hold or from other sources for the purposes outlined under “Information Use”.

 

Cookies may be persistent, remaining on your device until you delete them, or session-based, disappearing after you close your browser. You have the option to block cookies, although this may affect your use of certain features or content. For more details on managing cookies, please check your browser or device settings. You may also use your browser's anonymous setting (such as "Incognito" in Chrome) for browsing our websites.

 

Our use of these technologies is categorized into:

 

1.    Operationally necessary – for website access and functionality, such as maintaining login status.

2.    Functionality related – to remember preferences and provide personalized content.

3.    Performance related – for collecting interaction data to understand user behavior.

4.    Advertising related – to deliver relevant advertising based on your interests.

 

Third-party advertisers might also use their cookies to collect information about your website activities. This data may be used to serve ads that are likely to be of interest to you. We do not control third-party cookies, and their use is subject to the privacy policies of those third parties. For information on these cookies and opting out, please visit the third party's website or see the "Choice/Opt Out" section.

 

For further assistance or to manage your preferences regarding these technologies, please contact us at admin@nextgenauctions.com.au.

 

Web Server Traffic Log Files at NextGen Auctions & Marketplace

 

Our web server logs are designed to collect visitor information such as IP addresses, browser types, versions, referring URLs, search engines used, and specific search terms. This data assists us in making enhancements to our services and improving the navigational structure of our website at www.nextgenauctions.com.au.

 

Security Measures

 

NextGen Auctions & Marketplace employs reasonable administrative, technical, and physical safeguards to protect the information you provide us with, both online and offline, against loss, theft, and unauthorized use, disclosure, or alteration. However, it's important to recognize that no transmission via the Internet, email, or mobile application can be guaranteed to be completely secure or error-free. If you suspect that your account has been compromised, please reach out to us immediately at admin@nextgenauctions.com.au. Within the bounds of applicable law, NextGen Auctions & Marketplace cannot be held liable for any third party's unauthorized access to or use of your information in violation of our protective measures.

 

Children's Privacy

 

NextGen Auctions & Marketplace does not knowingly collect personal information from individuals under the age of 18. It's important to note that we may not always be able to identify if a website user is a child under 18.

 

External Links

 

Our website, www.nextgenauctions.com.au, may contain links to other sites, including those operated by third-party partners. We advise that NextGen Auctions & Marketplace is not responsible for the privacy practices of such external sites. We encourage users to be aware of this when they leave our website and to read the privacy statements of any other site that collects personally identifiable information.

 

Choice / Opt-Out Options

 

You have control over how we use your personal information for communication purposes and how we provide relevant advertising to you.

 

Email Communications

 

NextGen Auctions & Marketplace uses your email address to fulfill contractual obligations, including services associated with your online account. Additionally, we may send marketing communications if you have registered and agreed to our terms of use. You may have also provided implied consent by registering to sell or bid in person at one of our live auction events. If you no longer wish to receive marketing emails from us, you can unsubscribe by clicking the unsubscribe link provided at the end of each marketing email.

 

Advertising, Personalisation & Analytics

 

As of the date of this statement, we utilize the following service providers to help with delivering interest-based ads and analysing your interactions with our services and website, as described in the "Cookies and Other Technologies" section. This list may change, and you can contact us at admin@nextgenauctions.com.au for the most current information on the service providers we use.

 

·         Google Analytics and Google Optimize: These tools help us understand how you engage with our services. To opt-out, you can install a browser add-on. More information is available on the Google Analytics opt-out page.

·         Google AdSense & DoubleClick: These services help us serve ads that may interest you based on your past interactions with our site and other websites. To opt-out of DoubleClick's interest-based ads, update your Google Ads Settings or use a browser plug-in.

·         Social Media Plugins: Sharing content via social media tools (Facebook, Twitter, Google+, LinkedIn) is governed by the respective social media entities' privacy policies.

·         Facebook Custom Audiences: We may ask Facebook to show ads based on your interactions with our site. Opt-out by adjusting your ad preferences on Facebook's ad preferences page.

 

Opt-out choices may be specific to browsers and devices, and deleting cookies may necessitate refreshing your opt-out choices periodically. Opting out of interest-based advertising doesn't mean you'll no longer see ads—they just won't be tailored to your interests.

 

For iOS devices, you can set "Limit Ad Tracking" by following instructions provided here.

·         To opt-out of Google interest-based ads on Android, go to your Google Settings app > Ads > Enable "Opt out of interest-based advertising."

 

Changes to this Privacy Statement

NextGen Auctions & Marketplace may change this Privacy Statement at any time by posting a revised version on www.nextgenauctions.com.au. Please check the Terms & Conditions and the Privacy Statement whenever you visit the website. You will be bound by the revised Privacy Statement if you continue to use our Services following the date on which the revised Privacy Statement is published on www.nextgenauctions.com.au.

 

Interaction with other legislation

This Privacy Statement does not apply to the extent of:

·         the Do Not Call Register Act 2006;

·         the Spam Act 2003; and

·         any other Act of the Commonwealth, or a Norfolk Island enactment, prescribed by the regulations.

 

Complaints regarding breach of the Australian Privacy Principles and how NextGen Auctions & Marketplace deals with such complaints

You have a right to complain to the Office of the Australian Information Commissioner (OAIC) should you feel that we have breached the Australian Privacy Principles.

 

Before you make such a complaint you should contact us directly:

 

NextGen Auctions & Marketplace

 

PoBox 1054, Toodyay, 6566, Western Australia

 

Email: admin@nextgenauctions.com.au

 

Within thirty (30) days of your complaint, we will provide you with a response. Should you not receive a response or if you are unhappy with our response, you can then refer your complaint to the OAIC.

 

To do this you should access the OAIC website at http://www.oaic.gov.au fill out a Privacy Complaint form; post your complaint; email your complaint or fax your complaint.

 

Contacting NextGen Auctions & Marketplace

If you have any questions in regard to this Privacy Statement, you can contact us directly using the contact details provided above.

Last Reviewed 09 April 2024